Frequently Asked Questions

Most businesses are live within 48 hours. The onboarding form takes about 5 minutes, and we handle the rest — building your assistant, configuring integrations, and testing everything before launch.

Yes. You keep your existing business phone number. We set up call forwarding so when you can't answer, your assistant picks up seamlessly. Callers won't know the difference.

During onboarding, you share details about your services, hours, pricing, FAQs, and anything else callers might ask. We use this to train your assistant so it speaks accurately and confidently about your business. The more you tell us, the better it performs.

Nope. All you need is a phone number and a few minutes to fill out our onboarding form. Your assistant runs on enterprise cloud infrastructure — no hardware, no apps to install, no IT department required.

Your assistant can transfer calls to you or a team member when needed. You set the rules — certain questions, VIP callers, or emergency situations can trigger an instant transfer. You always stay in control.

Absolutely. We offer three personality tiers — Professional, Friendly, and Closer — and customize the tone, greeting, and conversation style to match your brand. On Business and Scale plans, you get a fully customized personality built specifically for your business.

Yes. Your assistant can handle basic Spanish conversations and is improving all the time. For businesses with a high volume of Spanish-speaking callers, we can configure a bilingual setup to ensure every caller feels welcome.

Your assistant checks your calendar availability and books appointments directly during the call. It syncs with Google Calendar, Calendly, and other popular scheduling tools. The caller gets a confirmation, and you get a notification — no back-and-forth needed.

Traditional answering services use human operators reading from scripts. They're expensive, inconsistent, and limited to taking messages. Your AI-powered assistant actually knows your business, books appointments, sends follow-up texts and emails, requests reviews, and handles every channel — all for a fraction of the cost.

No contracts whatsoever. All plans are month-to-month. Cancel anytime with no penalties, no cancellation fees, and no awkward phone calls. We keep you because the service works — not because you're locked in.

We never cut off your callers. If you're consistently exceeding your plan's limit, we'll reach out to recommend the next tier. No surprise overage charges — we always talk to you first so there are no surprises on your bill.

Yes — every plan includes a 14-day free trial. No credit card required to start. You get the full experience so you can see the value before committing a single dollar.

Yes. All calls and data are encrypted in transit and at rest. We use enterprise-grade voice infrastructure with strict data handling policies. Your customer information is never shared or sold — period.

Yes. Every call is recorded and transcribed. You can review recordings and read transcripts anytime through your dashboard. This is great for quality assurance and understanding exactly what your callers are asking for.

Your assistant runs on enterprise cloud infrastructure, not on your local network. It stays online 24/7 regardless of your office's internet or power status. That's actually one of the biggest advantages over a human receptionist — it never goes down.