Frequently Asked Questions

Most businesses are live within 5 business days. The onboarding form takes about 5 minutes, and we handle the rest — building your assistant, configuring integrations, and testing everything before launch.

Yes. You keep your existing business phone number. We set up call forwarding so when you can't answer, your assistant picks up seamlessly. Callers won't know the difference.

During onboarding, you share details about your services, hours, pricing, FAQs, and anything else callers might ask. We use this to train your assistant so it speaks accurately and confidently about your business. The more you tell us, the better it performs.

Nope. All you need is a phone number and a few minutes to fill out our onboarding form. Your assistant runs on enterprise cloud infrastructure — no hardware, no apps to install, no IT department required.

Your assistant can transfer calls to you or a team member when needed. You set the rules — certain questions, VIP callers, or emergency situations can trigger an instant transfer. You always stay in control.

Absolutely. We offer three personality tiers — Professional, Friendly, and Closer — and customize the tone, greeting, and conversation style to match your brand, built specifically for your business on every Front Desk plan.

Yes. Your assistant can handle basic Spanish conversations and is improving all the time. For businesses with a high volume of Spanish-speaking callers, we can configure a bilingual setup to ensure every caller feels welcome.

Your assistant checks your calendar availability and books appointments directly during the call. It syncs with Google Calendar, Calendly, and other popular scheduling tools. The caller gets a confirmation, and you get a notification — no back-and-forth needed.

Traditional answering services use human operators reading from scripts. They're expensive, inconsistent, and limited to taking messages. Your AI-powered assistant actually knows your business, books appointments, sends follow-up texts and emails, requests reviews, and handles every channel — all for a fraction of the cost.

No contracts whatsoever. All plans are month-to-month. Cancel anytime with no penalties, no cancellation fees, and no awkward phone calls. We keep you because the service works — not because you're locked in.

Front Desk, Essentials and Growth include 300 talk minutes a month; Front Desk Pro and Market Leader include 600; Front Desk Multi includes 1,000. Past your allowance, extra minutes bill at $0.35 each — only what you actually use — or you can add 300 minutes for $99 a month. If you are consistently over, we will tell you when a bigger plan is the cheaper move.

Yes. Book a free live demo and we’ll have our AI call you right on the spot so you can hear exactly how it sounds answering your kind of business calls. You don’t pay a dollar until you decide it’s a fit.

Yes. All calls and data are encrypted in transit and at rest. We use enterprise-grade voice infrastructure with strict data handling policies. Your customer information is never shared or sold — period.

Yes. Every call is recorded and transcribed. You can review recordings and read transcripts anytime through your dashboard. This is great for quality assurance and understanding exactly what your callers are asking for.

Your assistant runs on enterprise cloud infrastructure, not on your local network. It stays online 24/7 regardless of your office's internet or power status. That's actually one of the biggest advantages over a human receptionist — it never goes down.

That is most of who we work with. Home services is the core of it: HVAC, plumbing, electrical, roofing, garage doors, restoration. The receptionist is set up around your trade — the questions your customers ask, what counts as an emergency, which jobs you take and which you pass on, and the towns you actually drive to.

Home services first, then anything where a missed call is a lost job or a lost appointment: auto repair, restaurants, dental and medical offices, law firms, veterinary clinics, cleaning companies, landscaping, salons and med spas. If people find you by calling, it fits.

Ours are billed monthly under a contract, starting at $497 a month for a custom site, which keeps the up-front number small. A flat buyout is possible — that is a conversation on a call, not a checkout button. See pricing for the current plans.

You claim and verify a Google Business Profile, pick the right primary and secondary categories, fill in services, hours, service area and photos, and then keep it active with posts and reviews. We do all of that, including checking for duplicate listings, which quietly holds a lot of businesses back. You keep ownership of the listing.

Usually one of five things: the profile is unverified or half-empty, the categories are wrong, there are duplicate listings competing with each other, your name, address and phone number do not match across the web, or the site itself is slow and thin on the pages people actually search for. An audit tells you which one it is before you spend money guessing.

Yes. Haven City Digital is in Beaverton, Oregon, serving the Portland metro — Hillsboro, Tigard, Lake Oswego, Gresham, Vancouver and out to the coast. You can call (971) 484-1450 and get the owner.