Your stylists should be doing hair, not answering the phone.
Every call a stylist grabs mid-foil is a service interrupted and a client kept waiting. The receptionist takes the call, books with the right stylist, and answers the questions your team answers all day.
The phone is where bookings come from, and nobody has a hand free
The phone rings mid-color
Your stylist has color on and a timer running. The phone rings. They ignore it and lose the booking, or they answer it and the client in the chair waits. Neither is good.
The 7pm cancellation
Someone cancels tomorrow’s cut and color the night before. Nobody is working a waitlist at 7pm, so the chair sits empty.
“Any openings Saturday?”
Prices, openings, the cancellation policy. Clients decide to book at lunch, late at night and on weekends. If the call goes to voicemail at 9pm, they book with the salon that picks up.
What the receptionist handles for a salon
- Books any service with the right stylist: cut, color, balayage, extensions, lashes, brows, facials, with whoever does that work.
- Knows your menu: what a service costs, what’s included, how long it takes, and what to expect on a first visit.
- Offers a cancelled slot to your waitlist by text, so the chair gets filled instead of sitting empty.
- Explains your policies the same way every time: deposits, cancellation windows, late arrivals.
- Sends reminders by text before the appointment and handles rescheduling when someone can’t make it.
- Texts the front desk a summary of every call, so nothing lives on a sticky note.
Hi, do you have anything Saturday for a balayage? I’ve never been in before.
Welcome. Balayage takes around three hours. Saturday I have 10am with one of our color specialists. Would that work?
Yes. Roughly how much is it?
It depends on your length and how much lightening you want, so your stylist confirms the price before starting. Can I get a name and a mobile number?
Sure. And I’ll take the 10am.
You’re booked for Saturday at 10. I’ve texted the confirmation and our cancellation policy.
An illustration of a typical call, not a recording. Try the real thing on the live demo.
Live in five business days
Tell us about your salon
One short call: your services and prices, who does what, hours, booking rules, deposits and your cancellation policy.
We build it and test it with you
We write the receptionist, connect the calendar you already use, and run it through real scenarios: a first-time balayage, a same-day cancellation, a price question.
Go live, then we keep tuning
Forward your line and every call is answered. We listen to real calls each month and adjust as your menu and team change.
Questions salon owners ask
Can it book with a specific stylist?
Yes. It knows who does what and who’s working when, and it books into the calendar you already use. If someone asks for a stylist who’s off that day, it offers the next time they’re in.
What about our booking software?
We connect it to the calendar or booking system you already run. Tell us what you use on the demo call and we’ll confirm the fit before you pay anything.
Will it sound like us?
It uses your greeting, your service names and your tone. Warm if you’re warm, quick if you’re quick. You hear it and approve it before it takes a real call.
Keep your team at the chair, not on the phone.
Start with a free live demo. Leave a number and the receptionist can ring you in about a minute.
No payment required. No obligation.