New clients don’t wait for office hours.
Arrests happen at midnight. Accidents happen on Sunday. The receptionist answers, runs your intake questions, and books the consultation while you’re in court or in a deposition.
The matters you never hear about
You’re in court and the phone rings
You’re arguing a motion. Your paralegal is filing. A potential client calls, gets voicemail, and searches for the next firm. That’s a matter you never heard about.
The Sunday-night call
An arrest, an accident, a spouse who has just been served. Those calls come after hours and the caller is frightened. A voicemail tells them to call someone else.
Intake that burns billable time
Twenty minutes on the phone with someone whose matter is outside your practice area, or in the wrong county. You find out at the end of the call, not the start.
What the receptionist handles for a law firm
- Screens every new caller the way your intake sheet does: matter type, key dates, the other party, county, and how urgent it is.
- Says no politely to matters outside your practice areas, so you only call back prospects you can actually help.
- Books the consultation onto the right attorney’s calendar, by practice area, while the caller is still on the phone.
- Never gives legal advice. It won’t say whether someone has a case, and it doesn’t create an attorney-client relationship. It’s a receptionist, not a paralegal.
- Handles existing clients asking for a status update: a calm response and an offer to book a call with their attorney.
- Texts you within 60 seconds and emails the full transcript, so the intake is written down before you call back.
Hi, I was rear-ended on I-5 yesterday and the other driver’s insurance keeps calling me. Do I need a lawyer?
I can’t answer that, but our personal injury attorney can. Were you treated for any injuries?
I went to urgent care for my neck.
I’m sorry. I’d like to set up a consultation. Do you have the other driver’s name, for our conflict check?
Yes, it’s on the police report.
Perfect. The attorney has 11am Tuesday or 3pm Wednesday. Which works better?
An illustration of a typical call, not a recording. Try the real thing on the live demo.
Live in five business days
Tell us about your practice
One short call: your practice areas, the intake questions you ask, who handles what, how consultations get scheduled, and what counts as urgent.
We build it and test it with you
We write the receptionist, connect your calendar and inbox, and run it through real scenarios: a car accident intake, a family law call, a matter you don’t take.
Go live, then we keep tuning
Forward your line and every call is answered. We listen to real calls each month and adjust as your practice areas and attorneys change.
Questions attorneys ask
Is the call confidential?
Calls are recorded and transcribed for your file, and the data is encrypted in transit. Before you go live we walk through what it stores, who can see it, and what it never asks for. It discusses a caller’s matter with nobody but your firm.
Will it tell a caller whether they have a case?
No. It gathers the facts, notes the other party for your conflict check, and books the consultation. Anything that needs a lawyer’s judgement waits for the lawyer.
We have three attorneys in different practice areas. Can it route?
Yes. Personal injury to one calendar, family law to another. If an existing client calls about their case, it takes a message for the right attorney instead of starting intake again.
Let the next new client reach your firm.
Start with a free live demo. Leave a number and the receptionist can ring you in about a minute.
No payment required. No obligation.