A pipe bursts at 2am. Someone answers.
A caller with water running across the floor dials the next plumber before your voicemail greeting finishes. The receptionist picks up on the first ring, gets the water shut off, and books the job while you’re still under a sink.
Plumbing calls are the least patient calls in the trades
Water doesn’t wait for morning
A pipe lets go at 2am and the caller is standing in it, dialing every plumber on the first page of results. Whoever answers gets the job. The rest never know it rang.
Your hands are wet and under a sink
You’re on your back in a cabinet or holding a joint together, and the phone is in the truck. Every ring you can’t take is a caller deciding you’re too busy for them.
No hot water is a same-day decision
A dead water heater means a replacement today, not next week. If nobody answers, they book whoever picks up, and you lose the unit, the install and the haul-away.
What the receptionist handles for a plumber
- Asks the emergency questions first: is water still running, where is it coming from, do they know where the main shutoff is. Then it reaches you with the address and the symptom.
- Tells a slow drain from a sewer backup. It asks what’s backing up, how many fixtures, and whether it has happened before, so a quick clear doesn’t take the slot you needed for a repair.
- Books real arrival windows for leaks, fixture swaps, water heaters, repipes, drain clearing and gas line work, while the caller is still on the phone.
- Gets the water heater details: age, tank size, gas or electric, and whether it’s leaking.
- Notes who’s calling and who’s paying: homeowner, tenant or property manager, and whether there’s access.
- Texts confirmations and “running 40 minutes behind,” so a long call-out doesn’t cost you the next appointment.
There’s water coming through my kitchen ceiling. What do I do?
First, do you know where your main water shutoff is? Usually near the meter, or where the line comes into the house.
Found it. It’s off.
Good. I’m sending a plumber tonight. What’s the address?
4410 Alder Court.
Got it. You’ll get a text with the arrival window in a few minutes. Keep a bucket under the drip if you can.
An illustration of a typical call, not a recording. Try the real thing on the live demo.
Live in five business days
Tell us about your business
One short call: your service area, after-hours rules, what counts as an emergency, your trip charge, and the work you’d rather not take.
We build it and test it with you
We write the receptionist, connect your calendar and inbox, and run it through real scenarios: a burst pipe at night, a water heater call, a slow drain.
Go live, then we keep tuning
Forward your line and every call is answered. We listen to real calls each month and adjust as your rates and services change.
Questions plumbers ask
Will it try to diagnose the problem?
No. It asks the questions you’d ask on the phone, gets the water stopped if it’s an emergency, and books the visit. Diagnosis and pricing stay with you.
What if I don’t take certain jobs?
Tell us. Some plumbers don’t do septic, some don’t do gas, some won’t drive past a certain radius. It says so politely and takes a message if you’d still like the option to call back.
How does it know what can wait until morning?
You set the rules. Water running, no water at all, or sewage backing up rings your cell. A dripping faucet gets tomorrow’s first open slot. Change the rules whenever you like.
Let the next 2am call reach someone.
Start with a free live demo. Leave a number and the receptionist can ring you in about a minute.
Takes about a minute. Just a phone number to start.